Customer Service Officer at Pixels Digital Limited

Description 

• Build and maintain business relationships with customers
• Ensure that customer needs are met and satisfied which leads to increase in the profit of the organization
• Maintain an accurate and comprehensive customer database
• Prepare product or service reports by collecting and analyzing customer information
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
• Confer with Client Experience to resolve customer complaints and dissatisfaction.
• Go the extra mile to engage and satisfy customers
• Participate in the development of new product marketing strategies to existing/ potential customers.
• Employ marketing skills in order to achieve the sales target of the Outlet
• Perform other duties as assigned by Client Experience

Qualifications

• OND in Marketing, Communications, Advertising, or Business Management.
• At least 2 years of relevant work experience.

Competency and Skill Requirements:

• Good understanding of the products and service offerings of PDSL and the peculiarities of their specific operating environment
• Appreciation of concepts in business development and marketing.
• Ability to manage multiple priorities.
• Good communication and interpersonal skills.
• Good mediation skills
• Good planning and organization skills.
• Good negotiation skills.
• Good relationship-building/management skills
• Good presentation and facilitation skills.
• Good data-gathering and analysis skills
• Good problem-solving skills.
• Good appreciation and working knowledge of office productivity tools and other applicable tools.