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  • Posted: Oct 15, 2021
    Deadline: Not specified
  • A card based information technology solution provider The business, which evolved in the year 1998, has systematically developed into a silent icon providing effective distribution and support (technical and consumables) of various card issuance machines (centralized and decentralized systems). Pajuno Development Company Limited is deeply focused on applica...
    Read more about this company


    Customer Service Officer

    Job Description

    • Serve as the Front Desk Personnel of the organization (Assist visitors to sign in, maintain security by following procedures, collect and distribute parcels and other mail)
    • Promptly allocate calls as appropriate to personnel/department for rapid response and resolution.
    • Receives and handles requests for service, following agreed procedures.
    • Log incidents and service requests and maintains relevant records:
    • Record incidents and catalogue them
    • Escalates complex or unresolved incidents.
    • Records and tracks issues from outset to conclusion.
    • Maintains records, informs users about the process and advises relevant persons of actions taken.
    • Thorough follow-up with the Technical team to ensure complaints and issues are resolved within the specified timeframe for clients as stated in individual SLA’s (15 minutes).
    • Follow-up with clients to ensure 100% customer satisfaction on issues raised/resolved.
    • Monitor the logbook.

    Qualification and Skills

    • B.Sc / HND / OND
    • 1 - 2 years experience in Customer care and the IT field
    • IT Related skills/Knowledge
    • Persuasive Speaking Skills
    • Clear Communication Skills
    • Taking Responsibility
    • Attentiveness
    • Customer focused
    • Time Management
    • Adaptability
    • Ability to Use Positive Language.

    Method of Application

    Interested and qualified candidates should send their CV and Application Letters to: [email protected] using "Customer Service Officer" as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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