Customer Service Officer at Pajuno Development Company Limited

Job Description

• Serve as the Front Desk Personnel of the organization (Assist visitors to sign in, maintain security by following procedures, collect and distribute parcels and other mail)
• Promptly allocate calls as appropriate to personnel/department for rapid response and resolution.
• Receives and handles requests for service, following agreed procedures.
• Log incidents and service requests and maintains relevant records:
• Record incidents and catalogue them
• Escalates complex or unresolved incidents.
• Records and tracks issues from outset to conclusion.
• Maintains records, informs users about the process and advises relevant persons of actions taken.
• Thorough follow-up with the Technical team to ensure complaints and issues are resolved within the specified timeframe for clients as stated in individual SLA’s (15 minutes).
• Follow-up with clients to ensure 100% customer satisfaction on issues raised/resolved.
• Monitor the logbook.

Qualification and Skills

• B.Sc / HND / OND
• 1 - 2 years experience in Customer care and the IT field
• IT Related skills/Knowledge
• Persuasive Speaking Skills
• Clear Communication Skills
• Taking Responsibility
• Attentiveness
• Customer focused
• Time Management
• Adaptability
• Ability to Use Positive Language.