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  • Posted: Oct 15, 2021
    Deadline: Not specified
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  • A card based information technology solution provider The business, which evolved in the year 1998, has systematically developed into a silent icon providing effective distribution and support (technical and consumables) of various card issuance machines (centralized and decentralized systems). Pajuno Development Company Limited is deeply focused on applica...
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    Customer Service Officer

    Job Description

    • Serve as the Front Desk Personnel of the organization (Assist visitors to sign in, maintain security by following procedures, collect and distribute parcels and other mail)
    • Promptly allocate calls as appropriate to personnel/department for rapid response and resolution.
    • Receives and handles requests for service, following agreed procedures.
    • Log incidents and service requests and maintains relevant records:
    • Record incidents and catalogue them
    • Escalates complex or unresolved incidents.
    • Records and tracks issues from outset to conclusion.
    • Maintains records, informs users about the process and advises relevant persons of actions taken.
    • Thorough follow-up with the Technical team to ensure complaints and issues are resolved within the specified timeframe for clients as stated in individual SLA’s (15 minutes).
    • Follow-up with clients to ensure 100% customer satisfaction on issues raised/resolved.
    • Monitor the logbook.

    Qualification and Skills

    • B.Sc / HND / OND
    • 1 - 2 years experience in Customer care and the IT field
    • IT Related skills/Knowledge
    • Persuasive Speaking Skills
    • Clear Communication Skills
    • Taking Responsibility
    • Attentiveness
    • Customer focused
    • Time Management
    • Adaptability
    • Ability to Use Positive Language.

    Method of Application

    Interested and qualified candidates should send their CV and Application Letters to: [email protected] using "Customer Service Officer" as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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