Customer Service Officer at Oyomesi Hospital

Job Summary

• We are currently seeking a compassionate and efficient Customer Care Officer to join our team and enhance the patient experience.

Key Responsibilities

• Greet and assist patients and visitors upon arrival.
• Respond to patient inquiries and concerns via phone, email, and in-person, ensuring timely and accurate information.
• Provide support with appointment scheduling, billing queries, and general hospital services.
• Liaise between patients, healthcare providers, and administrative staff to resolve any issues or concerns.
• Maintain patient confidentiality in line with hospital policies and healthcare regulations.
• Handle patient feedback, including compliments and complaints, ensuring appropriate follow-up.
• Assist in managing patient flow in the reception and waiting areas.
• Support other administrative functions as required.

Qualifications

• Bachelor’s Degree in any related field.
• Prior experience in a customer service role, ideally in healthcare or a hospital setting.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in high-pressure situations.
• Problem-solving skills with a patient-first mindset.
• Familiarity with hospital management systems and basic computer skills.
• Excellent organizational skills and attention to detail.