Customer Service Officer at Owens and Xley

Job Brief

• The Customer Service Officer will provide a first-class customer centric services.

Duties / Responsibilities

• Receive and respond promptly to customer’s inquiries.
• Resolve complaints through phone, email, or social media.
• Process ordersand requests.
• Communicate customer’s requests and feedback to the required team.
• Create and maintain database of customers.
• Provide pricing and delivery information to customers.
• Assist in sales.
• Regularly compile reports and submit to the management.
• Perform any other task assigned.

Skills / Requirements

• B.Sc / HND from a recognised institution.
• At least 3 years of experience as a Customer Service Officer.
• Excellent communication skills.
• Proficiency in the use of Microsoft Office tools.
• Have a pleasant and professional phone presence.