Customer Service Officer at OTP Internet Technology

Job Description

• We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

• interface with our customers via chats and mails
• handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Using computerized systems to access the details of customers.
• Handling customer complaints, escalating to a supervisor when needed.

Job Specifications

• Minimum of B.Sc / HND in related field
• Tech-savvy with working knowledge of Microsoft packages
• Excellent communication skill (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays when required.
• Candidates around Ikeja, Ogba and Ojota axis will be preferred.