Customer Service Officer at Ntisa Limited

Location: Lekki, Lagos

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Open and maintain customer accounts by recording account information
• Conduct customer onboarding and assist with set up
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Resolve customer complaints via phone, email or social media platforms.
• Keep records of customer interactions, process customer accounts and file documents

Qualifications

• Candidates should possess a B.Sc / HND qualification in related field.
• Strong verbal and written communication, negotiation and interpersonal skills.