Customer Service Officer at Newchip Technologies

Responsibilities

• Answer questions and provide information about products, services, or policies promptly and accurately.
• Help customers solve problems or complaints in a calm and efficient manner to ensure satisfaction.
• Assist customers with orders, returns, refunds, or technical issues as needed.
• Keep detailed records of customer interactions, transactions, and feedback for future reference.
• Use friendly and professional language to ensure customers feel heard and valued.
• Work with other departments to address customer needs and improve overall service quality.
• Stay updated on product knowledge, company policies, and best practices to provide accurate assistance.
• Knowledge of social media management will be an added advantage.