Customer Service Officer at Mopheth Group

Responsibilities:

• Attend to customers promptly and professionally across all business units.
• Provide accurate product information and guide customers on pharmacy, supermarket, electronics, and food items.
• Handle inquiries, complaints, and service issues courteously and ensure timely resolution.
• Maintain a clean, organized, and customer‑friendly service area.
• Support sales operations by directing customers, processing requests, and escalating issues where necessary.
• Record customer feedback and report recurring issues to management for improvement.
• Ensure excellent customer experience aligned with Mopheth’s service standards.

Requirements

• OND / HND / B.Sc Degree in any discipline.
• 1–2 years customer service or retail experience (FMCG, pharmacy, hospitality is an advantage).
• Strong communication and interpersonal skills.
• Ability to multitask in a fast‑paced retail environment.
• Customer‑focused attitude with professionalism and patience.
• Basic computer literacy (POS experience is a plus).