Customer Service Officer at LifeBank

Reports to: CSA Supervisor

 Function of the Role

• The customer service officer is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.

Key Responsibilities

• Answer calls, messages and web chat enquiries from existing and prospective customers, partners and vendors
• Receive orders, place orders and schedule dispatch of orders accurately
• Provide customers with accurate product and service information
• Establish priorities and sequences for the processing and dispatching of customer requests and orders
• Escalate complex issues to customer service supervisors for proper resolution
• Maintain records of inquiries or complaints as well as logs of interaction with customers
• Go the extra mile to build and maintain positive trust-relationship with customers
• Perform all other duties as assigned.

Requirements
Educational Qualification:

• B.Sc in Marketing, Mass communication or any related discipline.

Experience:

• 1 - 2+ years in a customer service or similar role.

Skills and Abilities:

• Knowledge of customer service best practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• High proficiency in MS office suite
• Good stress and time management skills
• High levels of empathy.

Personal Attributes:

• Passion for people and health
• Highly organized and detailed
• Loves to socialize and engage
• Very tech savvy and knowledgeable of current trends
• Has high energy levels.

Work Environment:

• Work in the office on a shift system.

Remuneration
N60,000 - N70,000 Monthly Gross.