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  • Posted: Dec 1, 2022
    Deadline: Not specified
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  • Libra Motors Ltd is a transportation company that is into, Inter/Intra-City Mass Transit, Commuter Insurance Manifest Scheme, Bus Hire, and parcel services.
    Read more about this company

     

    Customer Service Officer

    About the job
    A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
    Customer Service Responsibilities list:

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call-handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements and skills

    • BSc or HND in any related field
    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively

    Method of Application

    Interested and qualified? Go to Libra Motors Limited on to apply

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