Customer Service Officer at Gosslink Engineering Limited

Responsibilities

• Ensure maintenance of proper office protocol in receiving visitors and guests.
• Ensure prompt payment of all utility bills at all the company locations to avert service failure.
• Handle complaints; provide appropriate solutions and alternatives within the time limits on behalf of the company.
• Handle all incoming calls and mails and route them appropriately.
• Selling of cards to generate token for electricity via POS.
• Maintain good office ambience of company’s location while overseeing the activities of cleaners and security guards.
•  Keeping records of Walk in guest, customer interactions, transactions, comments, and complaints.
• Provide office consumables (stationeries, toiletries and water) for office use. And ensure availability of these items at all times.