Customer Service Officer at GEN128 Limited

Job Description

• We are a business based in Lagos currently looking to hire a Customer Service Officer with sales and marketing experience to work in our office in Ikeja.
• You will be required to provide excellent customer support to our clients and also help with the marketing of our product/services.

Responsibilities

• You will be required to work as part of a team providing high quality customer support services via telephone and e-mail;
• Create & Manage marketing campaigns by working with our clients and suppliers;
• Identify & utilize cost effective & efficient sales/marketing channels;
• You will be required to generate new leads & business deals
• You will be will be responsible for liaising with our clients, their associates and maintain a high level of customers' satisfaction experience;
• Your day-to-day tasks will be focused on providing excellent customer support services meeting our clients' service level agreements;
• You should be able to react to customers' requests promptly and in a professional manner;
• You will be required to develop Telephone Scripts as needed;
• You will be required to work with less supervision;
• Your day-to-day tasks will be focused on achieving set goals & targets;

Requirements

• A result oriented Individual with a flexible approach to work;
• A fast learner who is keen to grow their marketing skills;
• An effective and confident communicator with the ability to influence situations;
• Very good level of English Language - both written and spoken;
• Excellent Telephone handling skills;
• Excellent Computer Literacy & Record Keeping Skills;
• Excellent Administrative and Organizational skills
• Possess an excellent personal drive and self-motivational skills;
• Strong orientation to achieving team's goals and targets set;
• Willingness to learn and develop;
• Team player open to share knowledge and to support your colleagues;
• Call Centre Experience will be an advantage;
• Professional attitude and orientation to details;
• Knowledge of Marketing Principles & Techniques;
• Knowledge of using LinkedIn, Facebook, Instagram;
• Knowledge of CRM Applications.

Perks of working for this Client:

• Flexible / agile working
• Incredible progression programmes and development through the business
• Friendly, fun working environment.

Salary

• Basic: N100,000 monthly + Commission.