Customer Service Officer at Fort Knox Group

Location: Gwagwalada, Abuja
Salary: ₦215,000 Monthly

Key Responsibilities

• Attend to customer inquiries via phone, email, and in person
• Provide accurate information about products and services
• Resolve complaints promptly and professionally
• Process orders, forms, applications, and requests
• Maintain proper documentation of customer interactions
• Escalate complex issues to the appropriate department
• Ensure high levels of customer satisfaction

Requirements

• Minimum of OND / HND / B.Sc. in any related field
• 1–3 years experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Good knowledge of Microsoft Office tools
• Ability to work under pressure and meet targets
• Must reside in or around Gwagwalada