Customer Service Officer at Eye Doctors

Location: Victoria Island, Lagos

Job Description

• Communicating promptly, courteously with customers by telephone, email, letter and face to face.
• Welcome, register, and check in patients.
• Make patients appointments, Confirm patient’s appointments.
• Prepare and file medical records
• Maintain an orderly work area.
• Client billing and invoicing process.
• Dispense glasses prescription and contact lenses and helping patients through picking frames from the optical gallery.
• Great computer skills as required
• Adhere to departmental policies and procedures, including patient privacy.
• Other duties may be assigned to you by management

Education and/or Experience Required

• BSc degree graduate with a minimum of 1-2 years works experience.
• Excellent level in written and verbal communication skills
• Excellent Customer service skills.
• Attention to details
• Ability to work with minimal supervision
• Ability to work under pressure
• Must be an active listener
• Ability to multitask
• Proficient use of MS office suite

Salary

• N60,000 - N70,000 Monthly.