Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 21, 2020
    Deadline: Jan 31, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Don Quester Consulting specializes in Human Capital Development Services, management Consulting Organization. We offer bespoke- interventions focused on significantly improving individual effectiveness and organizational /community performance. Our customized solutions are focused on helping organizations and communities realize the potential of thei...
    Read more about this company

     

    Customer Service Officer

    A Start-up FinTech company located in Lagos is currently recruiting to fill the position below:

    Customer Service Officer-CS001

    Job Application Code: CS001

    Job Competency Requirement

    • Ability to operate a help-desk, communicate with customers, provide and process information in response to inquiries, concerns and requests about the FinTech products/services in a timely manner, monitor customer reviews, listen, and respond to users in a “Social” way while cultivating leads and sales.
    • Ability to update customer data on company customer management system, such data might include customer email, phone number, address bank details.
    • Ability to troubleshoot problems where applicable and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and ensure all information management systems are constantly updated and accurate
    • Ability to undertake customer/product surveys and prepare and submit reports on weekly basis.
    • Ability to review and respond to suspected fraudulent service requests, queues, and transaction record to identify potentially fraudulent transactions or accounts attached with a FinTech space
    • Ability to utilize custom and standard software programs (CRM) and applications as well as manual review to analyze transaction, resolves issues related to failed transactions, failed disbursement, and all other customer related issues attached to a FinTech Startup.

    Qualifications Requirements

    1. BSc degree in Marketing or relevant field with 3 years post qualification/certification experience in customer service management for an IT/FinTech space

     

    1. Only shortlisted candidates would be contacted and scheduled for interview

     

    Method of Application

    Interested and qualified? Go to Don Quester Consulting on donquester.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Don Quester Consulting Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail