Customer Service Officer at Direct Motion Haulage Services

Overall purpose- responsible for attending to customer complaints, engaging with prospective customers and managing customer expectations.

Job Description

• Thoroughly review and ensure all listing details are accurate before approval.
• Resolve customer complaint by proffering the best solution tailored to address the situation as and when need be.
• Prepare weekly report on all listings and new customer acquisition.
• Analyse, spot user trends, share insights and recommend implementable solutions to further engage customers and close gaps.
• Post content, engage, report performance and manage social media engagements.

Personal Qualities and Basic Skills

• Must possess computer skills, including, but not limited to Microsoft Office Suite.
• Must be social media savvy.
• Must be analytic and possess critical thinking skills

Preference will be given to potential applicants that reside in Ajah and its environs.