Customer Service Officer at Detopsy Engineering Limited

Job Summary

• We’re seeking a proactive and personable Customer Service Representative to serve as the primary point of contact for our customers.
• You’ll help guide them through product inquiries and ensure every interaction leaves them feeling confident and cared for.

Key Responsibilities

• Greet and assist walk-in customers with product selection and inquiries
• Respond to phone calls, emails, and social media messages promptly and professionally
• Provide accurate information about products, pricing, and availability
• Handle customer complaints or concerns with empathy and efficiency
• Process sales transactions and issue receipts
• Maintain a clean and organized front desk or customer service area
• Collaborate with the sales and inventory teams to ensure smooth operations
• Keep records of customer interactions and feedback for continuous improvement
• Call and follow up on prospective customers

Requirements

• Minimum of HND/BSC
• Previous experience in customer service
• Excellent communication and interpersonal skills
• Basic computer literacy (email, spreadsheets, POS systems)
• Ability to multitask and stay calm under pressure
• Friendly, patient, and solution-oriented attitude.