Customer Service Officer (CSO) at Brilliant Performance Solutions Limited

Job Description

• We urgently requires the services of an experienced Customer Service Officer who has worked in a Microfinance Bank or Micro finance Institution with a minimum of two years experience in Customer service

The Job description for this person will include but not limited to the followings:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any service
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service.
• For Gender balance, our client will prfer a female who resides within Ipaja, Gowon Estate, Iyana Ipaja of other close vicinities

Qualifications

• Interested candidates should possess an OND qualification with 2-4 years experience.