Customer Service Officer- Confectionary Brand at West Africa Vocational Education (WAVE)

Our Client in the cake and confectionary space is looking to hire a professional who would handle The store's Operations process and Client relationship. The right candidate should live in close proximity to Lekki.

Responsibilities:

• Take customer orders and ensure they are appropriately sent to the Operations staff
• (Head Decorator and Baker) and sent to the group chat.
• Manage all client relations including response to all customer enquiries, orders and feedbacks -this includes walk in customers' enquiries, phone calls, text messages,
• Instagram, emails and all other online platforms
• Update customer details periodically
• Must succinctly communicate the process of order confirmation to customers
• General coordination and supervision of office operations and environment to ensure that it is clean, safe and appropriate for daily operations
• Inventory management. Every unit should send in a list of all the things needed at the beginning of each week. Designate a market day where all inventories will be bought bimonthly.
• Manage off days request and ensure that the Creative Director is notified at the beginning the month.
• Manages the online presence and other social interactions of TL Fondant. This includes whatsapp and Instagram. Posting 6 days a week.
• Keeps and maintain purchases and petty cash record of the business
• Manages all bank transactions of the company
• Paying in cheques at the bank
• Cash deposit at the bank
• Maintains appropriate filing systems and book keeping
• Prepares weekly, monthly and other periodic reports- butter, petty cash, purchases, delivery and feedback reprts
• Organizes and manages weekly staff meetings. Send minute of meeting as a whatsapp message.

To be successful in this role, you will need:

• A bachelor’s degree in event management, hospitality, marketing, or a related field
• At least 3 years of experience in Client relationship management a similar role
• A flexible schedule and availability to work on weekends and evenings
• A strong attention to detail and a creative flair
• A positive attitude and a team player mentality

Salary: ₦100,000.00 - ₦120,000.00 per month