Customer Service Officer at Caring Habitat

Job Summary

We are an In-patient Nursing and Rehabilitation facility committed to supporting individuals on their journey to wellness and recovery. We require a professional responsible for managing the reception area and ensuring a positive and lasting impression on the users of the facility.

Responsibilities:

• Greeting Visitors - The Front Desk Officer is the first point of contact for visitors. They greet guests in person or over the phone.
• Handling Enquiries - answer inquiries from clients, guests, or employees and direct them to the appropriate personnel or departments.
• Managing Reception Area - The Front Desk Officer ensures that the reception area is tidy, presentable, and well-stocked with necessary materials (such as pens, forms, and paper).
• Phone Management - They handle all incoming calls, either redirecting them or taking messages.
• Mail Handling - The Front Desk Officer receives letters and packages, distributes them, and prepares outgoing mail.
• Record keeping - Keeping updated records (including patients record, uploading patient’s record on the EMR) and files
• Additional Duties – As assigned.

Requirements:

• Candidates must possess at least a Diploma in any relevant discipline.
• Candidates must be computer literates.
• Candidates mut possess at least 2 years of proven working experience as a Frontdesk Officer/Customer Service Personnel/Receptionist.
• Candidate must be friendly and welcoming.
• Candidate must reside within good proximity to Abraham Adesanya, Ajah.
• Candidate must be willing to work (Day and Night) shift duties as will be advised by the line manager.

Benefits

• N 150,000 Net
• Leave Allowance
• Pension
• HMO