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  • Posted: Feb 28, 2022
    Deadline: Aug 5, 2022
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  • Aristocrat Industries Ltd.is a rapidly growing, progressive company with a long history of success working with top food manufacturers to solve their flexible packaging problems. We are a full service packaging solutions company. Customers benefit from our ability to take their projects from concept to completion.
    Read more about this company

     

    Customer Service Officer

    Job Description

    • Manage customer queries and complaints.
    • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
    • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements

    • High School Diploma, General Education Degree or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.

    Method of Application

    Interested and qualified candidates should forward their CV to: Kayflex2@yahoo.com using the position as subject of email.

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