Customer Service Officer at Alert Microfinance Bank

Job description

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
• Resolve customer complaints and issues efficiently while maintaining company policies
• Provide accurate information about products, services, and company procedures
• Maintain and update customer records in the system
• Follow up with customers to ensure issues are fully resolved
• Escalate complex or unresolved issues to the appropriate department or supervisor