Customer Service Officer at ACCION Microfinance Bank

Job Description

• Ensure full understanding of all Bank products and effectively explain product benefits and features to clients.
• Ensuring pro-active service to customers by adhering to Bank’s standard customer service delivery turn-around time.
• Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.
• Maximising Customer Satisfaction by ensuring quick and professional service and complaint management.
• Manage all branch front office staff to always be presentable dressing formally with Accion MfB name tag clearly visible.
• Ensuring clear and logical queue management.
• Understand fully all of Accion MfB products and services and procedures.
• Effectively engage clients to educate clients on all products and cross sell services and products as required.
• Ensure proper customer account opening documentation and filing
• Handling customer complaints and servicing customers’ inquiries.
• Ensure optimal banking hall quality through keeping it organised, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.
• Co-planning local marketing and sales activities, reviewing results and determine improvements.
• Cross sell to existing customers in- and outside branch.
• Maximise customer satisfaction.

Experience

• Candidates should possess 2 years work experience.