Customer Service Manager at Rubels & Angels

Job Summary

• Oversees daily customer service operations to ensure excellent service delivery
• Develops and implements customer service policies, standards, and procedures
• Leads, trains, and motivates customer service teams to achieve performance targets
• Handles escalated customer complaints and ensures timely, effective resolution
• Monitors customer feedback, satisfaction levels, and service quality metrics
• Collaborates with management to improve customer experience and retention strategies
• Ensures consistent brand representation and service quality across all customer touchpoints
• Prepares reports on customer service performance and recommends improvements
• Coordinates with other departments to resolve service-related issues efficiently
• Promotes a customer-focused culture throughout the organization.