Customer Service Manager at Reckitt Benckiser Nigeria

Job Description

Focusing on one of our largest markets, you’ll ensure an excellent level of customer service. You’ll:

• Manage and coordinate contact centre operations, ensuring we deliver outstanding results
• Understand customers’ unique requirements
• Build the supply chain relationship with customers, and ensure every transaction goes smoothly – on-time and in-full
• Most importantly, if you spot an opportunity to improve things, you’ll take it.

You’ll succeed because…

…you’re a natural relationship builder, with a background leading teams in customer service, logistics or forecasting. You:

• Understand fast-paced, complex supply chains
• Are a creative problem solver, you take ownership of issues and see them through to resolution
• Are analytical, technically proficient and an excellent communicator
• Set the tone for your team - coaching, instilling a strong customer focus and setting high standards.

You’ll love it because…

…you’ll have the freedom to make a difference. You’ll put your own ideas into practice. The products you get out there will allow people to live healthier lives and have happier homes. And our dynamic, ownership-driven culture will bring the very best out of you, every day.