Customer Service Manager (Quality Assurance), Agbara at Beta Glass Plc

Job purpose

Coordinate trial runs at customers’ plants and resolve customers’ complaints with effective communication between customer, commercial and operations teams.

Responsibilities

• Coordinate and monitor trial runs on new product, fresh deliveries and communicate feedback to the concerned plant
• Visit customers’ plants to ensure that feedback on supplies is addressed without degenerating into complaints
• Conduct joint investigation of root cause for complaints and give feedback to the concerned departments
• Conduct at least one training programme in the plants per month for appropriate employees on quality process and customer complaint handling
• Coordinate and write monthly report on customer complaint CAPA and status of implementation and effectiveness
• Participate and support compliance with the requirements of ISO management systems subscribed by the company  

Qualifications & Experience

• Bachelor's degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food Science, Statistics and related field  
• 7 -10 years in relevant field (Food and Beverage, Packaging, FMCG)
• Problem solving skills and objectivity in judgement
• Ability to travel at short notice
• Knowledge of ISO management system
• Ability to use Microsoft office packages - Excel, Word, Power Point