Customer Service Manager(French) at Phillips Consulting

Requirements

• Desired - previous experience and knowledge of Oracle
• Candidate must be able to speak French Fluently
• Bachelors/Associate degree in Business Administration / Finance / Management or equivalent experience

Responsibilities

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.