Customer Service Manager at FoliXx Hospitality

Responsibilities:

• Supervising the daily operations of the customer service department
• Taking ownership of customers issues and following problems through to resolution
• Create engaged customers and facilitate organic growth
• Setting a clear mission and deploying strategies focused on that mission.
• Always ensure the satisfaction of customers
• Drive speed of service
• Manage the handling of customers’ requests, issues, and relations
• Develops and maintains a team atmosphere within Customer Service and with other departments
• Manages customer expectations in answering questions about policies and procedures
• Serves as a role model when coaching employees on how to resolve complex, customer-related issues
• Improving customer service experience
• Provides project management leadership on specific cross-departmental projects
• Manage operations as it relates to customer’s satisfaction
• Develop and implement strategic business plans for profits and excellence
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques

Requirements:

• Bachelor’s degree in business administration or relevant field.
• A minimum of 5years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.