Customer Service Manager at DynamicPlus Advisory

Job Description

• In charge of creating scripts to provide support to clients through phone calls, emails and online chat;
• Drive initiative to improve day to day customer service processes;
• Constant evaluation and analysis of systems i.e. chat service to ensure it is maximized;
• Utilize customer service and web technologies to increase customer satisfaction;
• Maintain accurate records and documents on all customer service activities and discussions;
• Stay informed on the latest industry techniques and methods;
• Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
• Assess service statistics and prepare detailed reports
• Provide help and advice to clients on the Company’s services;
• Develop and implement customer service procedures, policies and standards for the Company

Requirement

• A bachelor’s Degree in a relevant degree from a reputable tertiary institution
• Minimum 4 years’ experience in similar role with at least 2 years in an ecommerce environment
• · Excellent oral and written communication skills
• Excellent organisational and time management skills
• Sound report writing and analytical skills
• Proficient in the use of Microsoft Office suite
•   Detail oriented with the ability to multitask