Customer Service Manager at Ace Skyline Services Limited

Job Description

• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
• Communicating with customers to answer questions about tickets, pricing, or flight schedules
• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
• Entering customer information into a computer system to issue tickets or update records
• Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone
• Explaining airport rules and procedures to passengers prior to boarding flights
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket
• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal