Customer Service Lead at Fadac Resources

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers' issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused toward that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets

Requirements and Skills

• B.Sc in Business Administration or any related field
• Minimum of 4 years experience
• Proven working experience as a head of customer Service
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Customer service orientation.