Customer Service Intern (NYSC) at Avario Digitals

Job Description

• Are you a serving corps member in Lagos looking to gain real experience in a professional, fast-paced environment?
• We’re hiring a Customer Service Intern to assist with customer communication, basic administrative duties, and daily tasks.
• This role is ideal for a corper who’s proactive, tech-savvy, and eager to learn!

Responsibilities

• Attend to customer inquiries via phone, email, or chat
• Assist with complaints, orders, and general service follow-ups
• Maintain accurate customer interaction records via CRM
• Escalate unresolved issues to the appropriate teams
• Support the team in customer satisfaction surveys and reporting
• Place and receive customer calls professionally
• Complete assigned daily online tasks and reports
• Perform basic administrative duties (data entry, scheduling, file organization)
• Follow up with customers and escalate issues as needed

Requirements

• Must be a currently serving corps member (Lagos only)
• Excellent written and verbal communication skills
• Confident speaking on the phone and handling calls
• Basic knowledge of Google Workspace (Docs, Sheets, Gmail)
• Reliable internet connection and access to a laptop
• Detail-oriented, organized, and able to follow instructions

What You’ll Gain

• Hands-on customer service and admin experience
• Opportunity to learn CRM tools and digital task management
• Monthly allowance
• Letter of recommendation
• Possible post-NYSC job offer for top performers