Customer Service/Front Desk Officer at Peridot Forte Solutions Consulting

Our Client in the Finance Industry requires a Customer Service/Front Desk Officer to join their team.

Location: Ikoyi, Lagos.

Responsibilities:

• Proper maintenance of the front office, ensuring neatness and coordination and also equipped with all the necessary supplies such as pens, forms, and paper.
• Receive walk-in visitors and calls; transfer them to the right departments.
• Receive all documents delivered to the office, acknowledging, and distributing to the appropriate staff.
• Handle specific inbound and outbound calls from Customers.
• Communicating with customers through various channels
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Receive complaints and inquiries from Customers and escalating to the right channels (Troubleshooting)
• Identifying customers’ needs and resolving their enquiries by working with other departments to find appropriate solutions.
• Digitization of all documents within the office space (scan and save in the right folders)
• Upload Customers information (KYC) and documents on our TIMS CRM; send for approval before their loans/investments are booked. Ensure the KYCs are compliant with our standards.
• Send Bulk SMS to existing and prospective Clients for festive periods/celebrations.
• Maintaining and updating the Customer database.
• Being professional and creating a positive brand/customer service experience for every internal and external NOLT Customers.
• Tele awareness- sending out product information to Customers via telephone/SMS.
• Analyze data and send reports of customers created during the week on TIMS. (Metrics analysis)
• Routine checks on existing customers, building relationships via calls or messages.
• Give feedback to the team on the efficiency of our customer service process
• Collate data of Customers to update our database and to build rapport.
• Communicate with the teams on lunch, birthday etc.
• Performs other duties as assigned by supervisor.

Requirements:

• First Degree in Business Administration, Mass Communication, aor any other related field with 2-4 years’ work experience in related field.
• Excellent Customer Service Skills
• Good Interpersonal skills
• Empathetic.
• Problem Solving
• Time Management
• Written and Verbal Communication.
• Excellent Organizational and Multitasking abilities.