Customer Service at FD Naturales

RESPONSIBILITIES

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions

REQUIREMENTS AND SKILLS

• Proven work experience as a Sales/Customer service representative
• Excellent writing skills in English
• Attention to detail
• Good organizational and time-management skills
• Certification in relevant field
• Familiarity with social media apps such as Instagram etc.