Customer Service Executives at Green Space Farms (GSF)

Job Description

• The preferred candidate should be a Professional Female, between 24-36 years old with experience in a similar role.
• She should be proficient with computer spreadsheets and Microsoft applications including word, excel and outlook.

The Ideal candidate should:

• Be able to work under pressure,
• Have good writing and oral communication abilities,
• Have superb interpersonal skills
• Have excellent verbal communication and skills.
• Have basic understanding of sales process and dynamics
• She should possess problem-solving skills and have a friendly voice.

Responsibilities:

The Job Responsibilities includes but is not limited to the following:

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Conflict Resolution: Identify, investigate, and resolve customer issues efficiently.
• Product Knowledge: Providing current and accurate information on all our products and services.
• Feedback Handling: documents and escalate customer feedback and complaints for continuous improvement.
• Data collection: Documenting all interactions and transactions in our CRM.
• Relationship Building: Build trust and fostering long-term relationships to encourage returning customers.
• Good knowledge of digital marketing would be an advantage! 

Requirements

• Candidates should possess relevant qualification (OND /HND / B.Sc.)  with 2  - 5 years’ work experience.

Remuneration

• Salary Range:  N 1,800,000 – N 2,200,000
• Other Benefits inclusive (HMO and Performance bonus and Transport subsidy)