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  • Posted: Apr 21, 2021
    Deadline: May 30, 2021
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  • Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise,...
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    Customer Service Executive

    A commercial bank seeks to recruit self motivated, intelligent, young, articulate and dynamic professionals with integrity to fill the position below:

    Job Description

    • Manage large amounts of incoming phone calls.
    • Identify and assess customers’ needs to achieve satisfaction.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Meet personal/customer service team sales targets and call handling quotas.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Perform other duties as assigned.

    Qualification Requirements

    • BSC/HND/OND/NCE only (Minimum of Second Class Lower or Lower Credit)
    • Very quick learner
    • Keen attention to details
    • Good team player
    • Relationship Management
    • Problem Solving
    • Proficiency in the use of Microsoft Office Suite
    • Strong computer skills
    • Interpersonal skills
    • Good written and oral communication
    • Service orientation and strong Customer focus
    • Integrity.

    Method of Application

    Interested and qualified? Go to Workforce Management Centre on forms.gle to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    Back To Home View All Vacancies at Workforce Management Centre
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