Customer Service Executive at TotalEnergies

Candidate Profile

Ideal candidate will have the following skills and qualifications:

• Minimum of a bachelor's degree or equivalent, with at least one year post NYSC experience (preferably in the oil & gas industry) 
• Computer skills: MS Office proficiency
• Strong communication skills (verbal and written)
• Ability to work independently and adhere to strict timelines
• Reliable, organized, and meticulous
• Excellent listening skills and a team player
• Customer service-driven with good numeric and analytical skills
• Ability to rapidly adapt to new environment /situations, work under pressure, high integrity and excellent communication skills.

Activities

• Keep accurate records of all customer transactions and details in the company’s operating software.
• Attend to customer enquiries, reports, queries and complaints in a professional efficient manner in conjunction with the Customer.
• Service Manager through networking with relevant resource persons in the Region.
• Provides price lists of products to requesting customers.
• Receive customers/ stations orders and record them in the customer order register.
• Performs credit and lubricants stock checks for each customer.
• Raise sales order (SOs) and delivery notes (DNs) for stations and other on the spot buyers after the credit and stock checks.
• Reconciliation of sales order and delivery notes.
• Sending of all SOs and DNs unblocked to dispatch.
• Prints and send SOs and DNs of Lubricants and special products to the Lubricant plant office to be serviced promptly.
• Periodically check for blocked orders.
• Reconciliation on lubricants and invoices as it may be.
• Prompt invoicing of lubricant orders for Lagos region
• Perform daily /weekly/monthly material balancing on Lubricants under the Region
• Properly file away and ensure safety of all sales documents and work tools as well as personal safety.
• Invoicing of vendor management sites customers.
• Ensure that Retail Sales Executives and General Trade Executives provide regular updates on the accounts.
• Ensure all manual documents used in emergency periods are promptly regularized.
• Confirming all parameters are maintained before raising of orders.
• Zerorise all unused SOs and DNs for the previous month after confirmation from the loading depots.
• Invoice all lubricants deliveries and ensure the general trade (GT) invoices are signed and acknowledged by the sales representative.
• Forward signed invoices to GT customers and ensure prompt settlement through regular follow up.
• Reconciliation of daily lubricants issue journal (LIJ) from warehouses with previous day’s delivery notes.