Customer Service Executive at TekniTeed NG

Job Description

• Provide the internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondences, and when required, prepare written reports.
• As the first point of contact for most clien, endeavour to answer telephone enquiries in an efficient, friendly and professional manner. This also includes monitoring & control of visitors.
• Take responsibility for ordering necessary office supplies
• Provide Admin & Secretarial support to the Sales/Marketing/Logistics Team.
• Liaise with vendors & third Parties regarding administration of sales process
• Update company data bases and may include current customer accounts.   
• Participate in key result areas and KPI review processes to establish areas for improvement   
• Record & maintain all management & official minutes of meetings circulate same to the concerned people.
• Maintain staff files and other official company files.   
• Achieve planned reporting time in quality and timeliness.   
• Achieve savings plan for the company.   
• Manage relations with employees to guarantee a stress free-working environment.    
• Ensure proper use and up-keep of company property.
• Follow-up on all shipment to ensure that we meet the service standard agreed to we with the client.
• Carry out any other assignment as may be given by the MD, and Head of Operations.   
• Personally represent the TekniTeed brand professionally and ethically at all times.

Requirements

• Candidates should possess HND qualifications with 1 - 2 years relevant work experience.