Customer Service Executive at Taeillo

Job Description

• We are seeking a dynamic and customer-focused Executive to oversee the daily operations of our furniture showroom.
• The ideal candidate will have a strong background in retail or furniture sales, excellent leadership skills, and a passion for delivering exceptional customer experiences.
• You will be responsible for managing staff, maintaining the showroom's visual standards, and driving sales performance in alignment with company goals.

Key Responsibilities

• Sales & Customer Service:
• Ensure an exceptional customer experience from welcome to post-sale service.
• Assist customers with product selection, space planning, and design consultations.
• Build and maintain strong client relationships for repeat business.
• Showroom Management:
• Maintain high visual merchandising standards and ensure products are well-presented.
• Monitor inventory levels and coordinate with the manufacturing and warehouse teams for product availability.
• Oversee cleanliness, organization, and ambiance of the showroom.

Coordination & Reporting:

• Work closely with the production team to understand new product launches and timelines.
• Collaborate with the marketing team for in-store promotions and events.
• Prepare weekly/monthly reports on sales performance, customer feedback, and showroom activities.

Requirements

• Diploma or Bachelor’s Degree in Business, Interior Design, Retail Management, or related field is a plus.
• At least, 2years proven experience as a Customer Service Executive or similar retail management role (preferably in furniture or home décor).
• Strong leadership, interpersonal, and communication skills.
• Understanding of furniture design, layout planning, and customer consultation.
• Excellent organizational and time management skills.
• Proficient in MS Office and POS systems.

Qualities:

• Passion for interior design and aesthetics.
• Ability to multitask and manage high-pressure situations.
• High attention to detail and customer-oriented mindset.