Customer Service Executive at Starich Recycling Technology Company Ltd

Responsibilities

• Inbound and outbound inquiries via phone, email, and chat platforms, providing accurate and timely responses to questions about products, services, and account details.
• Process orders, forms, applications, and requests for refunds or exchanges, ensuring all customer transactions are completed efficiently.
• Troubleshoot and resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
• Maintain customer records by updating account information in the company’s database after every interaction, ensuring data accuracy and confidentiality.
• Escalate complex issues to the appropriate senior team member or department, providing a comprehensive briefing on the issue and any actions taken so far.
• Participate in virtual team meetings and training sessions to enhance job knowledge, improve skills, and stay informed about changes in products, services, and policies.
• Collect customer feedback through surveys, questionnaires, and direct communication, then compile and report findings to management for quality assurance and service improvement initiatives.
• Handle sensitive and critical customer issues with empathy and discretion, ensuring that customer privacy and company reputation are protected at all times.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 5 years of work experience.