Customer Service Executive at PG Consulting limited

Location: Surulere, Lagos

Description

• Do you have passion for customer service? Do you have good telephone handling and call management skills? Are you an enthusiastic, approachable, courteous and pleasant personality with strong listening and speaking skills? Are you quick-witted and able to document and process orders?
• Then, the position of Customer Service Executive is for you.

Duties and Responsibilities

• Listen and respond to customers needs and concerns
• Provide information about products and services
• Take orders and process orders as appropriate
• Communicate charges, and confirm billing or payments
• Review or make changes to customer accounts/orders
• Respond to customer complaints and process returns.
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help where necessary.

Requirements

• Graduate degree
• Familiarity and Functional Knowledge of Customer Service or Training/ Certification
• Functional knowledge of IT or Training / Certification
• Familiarity and Expertise and Experience with handling Social Media Platforms
• Demonstrable flair and Ability for Desk/Online Marketing
• Tech-savvy and Expertise with MS Office (Excel, Word and PowerPoint)
• Good Knowledge of Office Procedures
• Presentable, Polished, Smart and Responsible in Appearance
• Strong Organizational and Administrative Skills with a Problem-solving Attitude.