Customer Service Executive at LawPavilion Business Solutions

About the Role

• We are seeking a dedicated and professional Customer Service Executive to serve as the primary point of contact for our valued clients in Kano State and the Northern Region.
• In this role, you will be responsible for ensuring exceptional service delivery, maintaining high customer satisfaction levels, and building strong, lasting relationships with legal professionals and corporate clients.
• You will handle client inquiries, resolve technical and service issues, provide comprehensive product support, and serve as a trusted advisor to our customers.
• This is a client-facing role that requires excellent communication skills, technical aptitude, and a genuine passion for helping customers succeed with our legal technology solutions.

Key Responsibilities

• Respond to customer enquiries and resolve issues in a timely and professional manner
• Provide product guidance and support to users
• Maintain clear, courteous, and professional communication at all times
• Build and sustain strong relationships with existing and prospective clients
• Assist customers in understanding product features and functionality

Qualifications

• Bachelor’s Degree in Communication, or a related discipline
• Minimum of 3 years experience in a customer service role (LegalTech experience is an advantage)
• Strong verbal and written communication skills
• Good time management and organisational skills
• Strong problem-solving and analytical skills
• Customer-focused mindset with attention to detail
• Experience in legal tech, SaaS, IT solutions, or professional services is highly preferred
• Proven track record of delivering excellent customer service

Location & Work Arrangements:

• Work Mode: Hybrid (combination of office-based and remote work).
• Office Hours: Monday - Friday, 8:00 AM - 5:00 PM (with flexibility).
• Travel Requirements: Occasional travel within Northern Nigeria for client visits may be required.
• Must be: Currently residing in Kano or willing to relocate.

What We Offer

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Flexible work environment.
• Opportunities for professional growth and development.
• A supportive, innovative, and collaborative workplace culture.