Customer Service Executive at Lady Biba

Description 

• Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media) regarding product information, orders, shipping, returns, and exchanges.
• Process orders, track shipments, and ensure timely delivery while maintaining accurate records of customer interactions and transactions in the database.
• Address customer issues, complaints, and escalations with empathy, aiming for satisfactory resolutions that align with company policies and procedures.
• Develop a deep understanding of the fashion brand's products, materials, sizing, and style to provide accurate information and recommendations to customers.
• Maintain effective communication with other departments such as sales, marketing, and logistics to ensure smooth operations and assist in improving customer experience.
• Gather customer feedback and insights to identify trends, recurring issues, or opportunities for improvement and communicate these findings to the relevant teams.
• Ensure the quality of customer interactions by following established service standards and protocols.

Requirements

• Interested candidates should possess Bachelor's Degrees / HND in relevant fields with 3+ years relevant work experience.
• Excellent communication skills, both written and verbal, with a friendly and customer-centric attitude.
• Strong problem-solving abilities and the capacity to handle stressful situations calmly and effectively.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Knowledge or passion for fashion trends, styles, and products.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in customer service, preferably in the fashion industry, is a plus.