Customer Service Executive at International Health Management Services (IHMS)

Key Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues related to HMO policies, benefits, and claims.
• Assist customers with enrollment, renewals, and updates to their HMO accounts.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with HMO providers to ensure smooth service delivery and issue resolution.
• Educate customers on HMO plans, terms, and benefits to enhance their experience.
• Handle escalated customer concerns professionally and efficiently.
• Work with internal teams to refine customer support processes and improve satisfaction.

Qualifications

• Education: Bachelor's Degree in any field (health-related disciplines are advantageous).
• Experience: Minimum of 2 years in customer service, with a strong preference for experience in HMO or health insurance environments.

Skills:

• Exceptional communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Thorough understanding of HMO policies and processes.