Customer Service Executive (Igbo Speaking) at Sun King (Formerly Greenlight Planet)

About the role:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, finding out the root cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

You might be a strong candidate if you

• Have Bachelor’s Degree or its equivalent in a Business-related courses - Sales, Marketing or Customer Service Management
• Have good communication skills with fluency in both written and spoken English
• Are fluent in Igbo and any other local language preferably Yoruba or Hausa (added advantage).
• Have good people skills.
• Have maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
• Have basic Microsoft- Excel skill