Customer Service Executive at Harbourage Ltd

Key Responsibilities:

1. Respond to client inquiries via phone, email, and in-person with professionalism and courtesy.
2. Provide detailed information about HARBOURAGE properties and services, addressing client needs and resolving concerns.
3. Maintain accurate records of client interactions, feedback, and follow-ups using CRM tools.
4. Collaborate with sales, marketing, and project teams to ensure seamless client communication and satisfaction.
5. Assist clients during property tours and provide updates on project milestones.
6. Handle complaints diplomatically, escalating complex issues to management when necessary.
7. Contribute to the continuous improvement of client service processes and systems.

Requirements:

1. Proven experience in a customer service role, preferably in real estate or luxury services.
2. Excellent verbal and written communication skills.
3. Strong problem-solving abilities and attention to detail.
4. Proficiency in CRM software and basic office applications.
5. Ability to remain calm under pressure and handle multiple tasks effectively.
6. A client-centric approach with a passion for delivering exceptional experiences.
7. Minimum of an B.Sc or HND qualification; additional certifications in customer service or communication are advantageous.

Benefits:

1. Competitive salary with opportunities for career advancement.
2. Training and development programs.
3. Collaborative and supportive work environment.