Customer Service Executive (E-Commerce) at SKLD integrated Services LLC

Responsibilities

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
• Assist clients on order-on-line.
• Deal with orders in the back office and liaise with logistics.
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
• Manage ongoing customer relationships utilizing our CRM tools.
• Be a primary contact for customer inquiries about our products and brand.

Job Requirements

• Candidates should possess a Bachelor's Degree / HND qualification
• 1 - 2 years experience in customer service (preferably E-Commerce)
• Strong Ecommerce background
• Must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications / advertising program.

Salary
N61,000 monthly net plus other benefits (Leave Allowance, HMO, Data, Airtime, Pension, etc).