Customer Service Executive at Coollink.ng

Job Summary

The Customer Service Executive will serve as the first point of contact for customers, handling service inquiries, complaints, and support requests while ensuring timely resolution in line with agreed SLAs. The role is key to maintaining high customer satisfaction and supporting continuous service improvement.

Key Responsibilities

• Respond promptly to customer calls and inquiries on service issues, billing, and general concerns
• Resolve customer complaints professionally and escalate urgent issues when necessary
• Maintain accurate records of customer interactions and feedback
• Build strong customer relationships through clear and empathetic communication
• Provide product and service information to existing and potential customers
• Submit weekly reports to the Supervisor/HOD

Requirements

• B.Sc. or HND from a recognized institution
• 1–3 years’ experience in an ISP or telecommunications environment
• Excellent verbal and written communication skills
• Strong customer service and problem-solving skills
• Proficient in Microsoft Office and internet tools
• Ability to work shifts, including weekends and public holidays