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  • Posted: Oct 18, 2024
    Deadline: Not specified
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    Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally. We are committed to continually enhancing our operations across the region while pursuing opportunities for business growth in emerging markets abroad. This approach is core to the sustainable development of our business and commitment to facilitating wider, global trade in an ever-changing world.
    Read more about this company

     

    Customer Service Executive

    Purpose of the Job

    • Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

    Job Description

    • Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
    • Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
    • Provide clear and concise information to customers through various channels, fostering a positive experience
    • Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
    • Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
    • Contribute to maintaining and improving customer service standards through initiative and feedback

    Job Responsibilities - Experience and Education

    • Bachelors degree in Business or related field
    • 2 years of experience in a customer service role

    Method of Application

    Interested and qualified? Go to Aramex Delivery Services Limited on careers.aramex.com to apply

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