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  • Posted: Oct 5, 2022
    Deadline: Oct 12, 2022
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    We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
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    Customer Service Engineer / Technical Help Desk

    Location: Island, Lagos

    Brief

    • We are looking to hire a skilled customer help desk engineer who will assists clients with any issues involving their printer, copier and scanner.

    Duties and Responsibilities

    • Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign off
    • Installation and maintenance of MFPs
    • Networking of Kyocera MFPs and management of printer servers and data base.
    • Corrective and preventive maintenance of MFP
    • Ensure monthly Preventive Maintenance plans are strictly adhered to
    • To provide BASIC LEVELS of Technical Support
    • communication via emails, what’s app, customer resource Service Software package & other communication methods as and when required

    Requirements

    • Bachelor's Degree or HND in Computer Science or any engineering related course.
    • Minimum of 1 year experience as a customer service engineer/ technician help desk Technician.
    • Good knowledge of copier and printer technology.
    • To provide BASIC LEVELS of Technical Support
    • good customer satisfaction record and
    • experienced & skilled at building relationships across organizations Exceptional report writing and
    • interpersonal communication skills
    • Adept at maintaining focus on achieving bottom-line results.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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