Customer Service Engineer / Technical Help Desk at Willers Solutions

Location: Island, Lagos

Brief

• We are looking to hire a skilled customer help desk engineer who will assists clients with any issues involving their printer, copier and scanner.

Duties and Responsibilities

• Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign off
• Installation and maintenance of MFPs
• Networking of Kyocera MFPs and management of printer servers and data base.
• Corrective and preventive maintenance of MFP
• Ensure monthly Preventive Maintenance plans are strictly adhered to
• To provide BASIC LEVELS of Technical Support
• communication via emails, what’s app, customer resource Service Software package & other communication methods as and when required

Requirements

• Bachelor's Degree or HND in Computer Science or any engineering related course.
• Minimum of 1 year experience as a customer service engineer/ technician help desk Technician.
• Good knowledge of copier and printer technology.
• To provide BASIC LEVELS of Technical Support
• good customer satisfaction record and
• experienced & skilled at building relationships across organizations Exceptional report writing and
• interpersonal communication skills
• Adept at maintaining focus on achieving bottom-line results.